Blog

Vae Enters Permanent Maintenance Mode May 21, 2019

Hello,

It’s with a heavy heart that I am writing to tell you that we are officially moving the Vae product into a permanent maintenance-only mode. 

When we first released Vae in 2007, the e-commerce and CMS landscape was drastically different.  Vae’s one-stop-shop approach seemed promising, Wordpress was still a small startup, and Shopfiy’s shadow was not nearly as long.  However, we failed to appreciate the importance of the open-source nature of Wordpress and the community-driven app marketplace of Shopify.  As a result, those platforms have a much richer community of plugins and extensions with which we’ll never be able to compete.  Also, static site generators such as Jekyll and Github Pages have replaced many of the use cases we developed Vae for, and they do so with much greater community support.

As such, Vae has not grown at the pace necessary for us to sustain releasing new features and updates.  We do not make a profit on Vae today, even without factoring in the costs of ongoing development and customer support.

We know that you have invested considerably in the development of your Vae sites, which is why we resisted calls from investors and advisors to shutter Vae completely.  We feel that a better option for the company and our customers is to shift into a maintenance-only mode, the details of which are as follows:

  • We will no longer be adding new features or keeping integrations with third parties up to date.
  • We will make updates as-needed to keep the core of Vae’s services running, but are not guaranteeing that every aspect and feature will continue to work.
  • We will no longer be providing any refunds because of Vae service availability.
  • We currently have no timeline on shutting down Vae entirely, but we will not be doing so until at least 2021.  If we do decide to fully shut down Vae, we will notify you at least 180 days prior.

To minimize the burden this may cause you and other customers, we reached out to a number of third parties to see if they were interested in taking over Vae’s development.  While nobody showed interest, substantial portions of Vae are already open source, and we are happy to continue to review any pull requests you want to make.  

We appreciate your loyalty and support over the 12 years, and if you have any questions, you can contact us at 1-800-286-8372 or support@vaeplatform.com.

Sincerely,
Justin & Kevin
The only members remaining, The Vae Platform Team

New Feature: Fulfillment Methods Added July 06, 2009

We've added new fulfillment methods to make Vae's eCommerce even better. Our Australian customers will be happy to know that they can now utilize Australia Post eParcel. For those of us in the states, you can now use USPS fulfillment with Endicia; this means you can print up postage right from your office!

To start using these new fulfillment methods, clicking on the 'Settings' subtab of your 'Store' tab:
Fulfillment Screen

Click on any of the Fulfillment Methods to add them:
Australia
(Australia eParcel)

Endicia
(USPS w/ Endicia)

Use the Right Editor June 22, 2009

It can be a headache to edit, save, and upload the files via FTP onto your Vae site. That's why we recommend using an editor with integrated FTP. With one of these editors, you can type in your ftp information once, bookmark it, and then edit files directly in your web space. Every time you hit save, the editor uploads your changes to the file. Here's a few recommendations for possible editors:

Mac OS X

  • Coda has a great interface. We use it here at Vae, and so do many of our designers. Besides integrated FTP, Coda has many other advanced features that can make your coding process more efficient.
  • BBEdit is also a fine editor. We think it's impressive that BBEdit integrates with VMWare Fusion, giving you the ability to preview your work in Internet Explorer - on a Mac!
  • Smultron is free and easy to use. A good editor for basic text editing.

Windows

  • Coffee Cup will help our Windows-using friends edit code just as well as us Mac-nerds do.

If you have a favorite editor that we're not mentioning here, please let us know. We're always looking for new ways to make our designers' lives easier.

We <3 Feedback June 18, 2009

If you're reading our blog, hopefully you're aware by now that we're a different breed of CMS. To add to the list of reasons why is this: we listen to our designers. Vae is an exceptional platform, but we aggressively seek new ways we can make it better, faster, and easier to work with. We've already added several features in response to the needs of our designers (see also: Blog Post Scheduling).

So today, we're reaching out and asking you to tell us what you think about Vae. Is something slowing you down? Is there a problem you're trying to solve and you don't know how? In return, you can expect we'll work with you to find a solution if one exists already (more often than not this is the case), or we'll log it as a feature request and let you know how long you can expect to wait before it's available.

So send us an email, or contact your account manager. We look forward to hearing from you!

Video Tuesday: The AJAX Attribute June 16, 2009

Get the Flash Player so you can see an awesome video about Vae.

Vae's AJAX attribute can save you time and make your code more readable. As always, checkout our Documentation and Integration Center for more videos and tutorials.

3 Newsletter Targeting Tips May 27, 2009

Sending effective newsletters is a tricky business. Not only is the content of your newsletters important, but so is the destination. To make sure your clients are reading what you send them, make sure you're not sending them too many emails, or emails that are irrelevant. To help with the latter challenge, Vae provides ways for you to send your newsletters to specific groups. Here's three ideas.

Target By Location
Is your band touring through England? Alert the masses by shooting out an email to all your English customers. Under Vae’s Newsletter tab, create a new campaign and select the country or state you’d like to target:

Newsletter1

Target By Order History
Another effective marketing strategy is to zero-in on a certain demographic of customer based on their order history. For example, if your online store were debuting a pricey new gadget, you might not want to bother your customers who haven’t spent much money in the past. Instead, you could tell Vae to email customers who have spent a certain about in a specified span of time:

Newsletter2

Target By Hand-Picking
Vae allows you to make lists of customers in any manor you see fit. Maybe you have a list of VIP customers who you’d like to email a sneak peak of an upcoming product release. Just create a list under Vae’s Newsletter tab, then choose that list when creating a new campaign.

Retain customers on your store with Amazon Universal Wishlist March 12, 2009

If you're selling products online (through Vae Store or otherwise), you should consider implementing wishlist functionality. It brings back customers that want something but aren't buying it now. If you don't want to implement this yourself, Amazon has launched a service called Universal Wishlist that gives you this functionality by just inserting a script into your page.

To learn more, go here: http://www.amazon.com/wishlist/vendor-button/

Add a search box to your site -- cool! February 26, 2009

Take a look at Sikbox. You can use it to instantly add a searchbox to your site. Really cool.