Network Issues for NYC Time Warner Customers - January 12, 2009

Some customers that use Time Warner Cable in New York, NY have reported intermittent connection problems and slowness connecting to sites hosted on Vae.

After an investigation, we have determined this is an Internet routing problem occurring somewhere between Time Warner's network ( and the network of our upstream provider ( These problems seem to be affecting all traffic between and our datacenter (Peer 1) in San Antonio, TX. Wordpress is also hosted in the same datacenter, and is experiencing the exact same problems.

We have confirmed that these problems are not being caused by us and to the best of our knowledge are isolated to this particular market.

We have reported this to our upstream network providers and to Time Warner Cable. Unfortunately, there is nothing more we can do at this time, as the problem is not with our systems.

Thanks for your patience.